Website Terms and Conditions of Use
1. Our Terms
A. These Terms explain how you may use this website (the Site).
B. References in these Terms to the Site includes the following websites and all associated subdomains and web pages:
C. You should read these Terms carefully before using the Site.
D. By accessing or using the Site or otherwise indicating your consent, you agree to be bound by these Terms and the documents referred to in them.
E. If you do not agree with or accept any of these Terms, you should stop using the Site immediately.
F. If you have any questions about the Site, please contact us by using the following e-mail address: info@speedworks.training.
G. Definitions:
- I. “Content” means any text, images, video, audio or other multimedia content, software or other information or material submitted to or on the Site;
- II. “Terms” means these terms and conditions of use as updated from time to time;
- III. “Intellectual property rights” means rights such as copyright, trade marks, domain names, design rights, database rights, patents and all other intellectual property rights of any kind whether or not they are registered or unregistered (anywhere in the world);
- IV. “Unwanted Submission” has the meaning given to it in the section entitled “submitting information to the site”;
- V. “Cookie policy” means the policy (https://speedworks.training/privacy-policy/), which governs how we use cookies in the Site;
- VI. “Privacy policy” means the policy (https://speedworks.training/privacy-policy/), which governs how we process any personal data collected from you;
- VII. “Site” means the following websites and all associated subdomains and web pages: https://speedworks.training;
- VIII. “We, us or our” means SPEEDWORKS TRAINING (company registration number 08630761) (VAT registration number 268598927) the registered office of which is at:
- 22 St Peters St, Stamford, PE9 2PF
- References to us in these Terms also includes any group companies which we may have from time to time;
- IX. “You or your” means the person accessing or using the Site or its Content.
- X. Your use of the Site means that you must also comply (where applicable) with our:
- I. Privacy policy
- II. Cookie policy
H. We reserve the right, at our sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time. It is your responsibility to check these Terms of Use periodically for changes. Your continued use of the Site following the posting of changes will mean that you accept and agree to the changes.
2. Using the Site
A. The Site is for your personal, non-commercial and non-exclusive use only. As long as you comply with these Terms of Use SPEEDWORKS TRAINING grants you a personal, non-exclusive, non-transferable, and non-commercial limited privilege to enter and use the Site.
B. You may not use any “page-scraper”, “robot”, “spider”, “deep-link” or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, copy, acquire, or monitor any part of the Site, or in any way reproduce or circumvent the navigational structure or presentation of the Site or any Content, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the Site.
C. You may not scan, probe or test the vulnerability of the Site or any network connected to the Site, nor breach the security or authentication measures on the Site or any network connected to the Site.
D. You may not forge headers or otherwise manipulate identifiers in order to disguise the origin of any message or transmittal you send to us on or through the Site or any service offered on or through the Site. You may not pretend that you are, or that you represent, someone else, or impersonate any other individual or entity.
E. You may not use the Site or any Content for any purpose that is unlawful or prohibited by these Terms of Use, or to solicit the performance of any illegal activity or other activity which infringes our rights or those of others.
F. We seek to make the Site as accessible as possible. If you have any difficulties using the Site, please contact us at info@speedworks.training.
G. We may prevent or suspend your access to the Site if you do not comply with any part of these Terms, any terms or policies to which they refer or any applicable law.
3. Ownership, use and intellectual property rights
A. This Site and all intellectual property rights in it, including but not limited to any Content, are owned by us, our licensors or both (as applicable). We and our licensors reserve all of our and their rights in any intellectual property in connection with these Terms. This means, for example, that we and they remain owners of them and free to use them as we and they see fit.
B. Nothing in these Terms grants you any legal rights in the Site other than as necessary to enable you to lawfully access the Site as intended and authorized by us. You agree not to adjust to try to circumvent or delete any notices contained on the Site (including any intellectual property notices) and in particular in any digital rights or other security technology embedded or contained within the Site.
C. The use of any trade marks on the Site is strictly prohibited unless you have our prior written permission.
4. Submitting information to the Site
A. While we try to make sure that the Site is secure, we cannot guarantee the security of any information that you supply to us. We therefore cannot guarantee that it will be kept confidential. For that reason, you should not submit any patentable ideas or patent applications, advertising or marketing suggestions, prototypes, or any other information that you regard as confidential, commercially sensitive or valuable (Unwanted Submissions) to the Site. While we value your feedback, you agree not to submit any Unwanted Submissions.
5. Accuracy of information and availability of the Site
A. While we try to make sure that the Site is accurate, up-to-date and free from bugs, we cannot guarantee that it will be. Furthermore, we cannot guarantee that the Site will be fit or suitable for any purpose. Any reliance that you may place on the information on this Site is at your own risk.
B. We may suspend or terminate operation of the Site at any time as we see fit.
C. Content is provided for your general information purposes only and to inform you about us and our products and news, features, services and other websites that may be of interest. It does not constitute technical, financial or legal advice or any other type of advice and should not be relied on for any purposes.
D. While we try to make sure that the Site is available for your use, we do not promise that the Site is available at all times nor do we promise the uninterrupted use by you of the Site.
6. Ordering from us
A. You place an order on our site by going to our website; https://speedworks.training and using the relevant tabs to view our products.
B.Please read and check your order carefully before submitting it. However, if you need to correct any errors you can do so before submitting it to us.
C. When you place any order for any online content, you will be required to set up an account in order for you to view the content via your dashboard.
D. When you place your order at the end of the online checkout process (e.g. when you confirm payment), we will acknowledge it by Email. This acknowledgement does not, however, mean that your order has been accepted.
E. We may contact you to say that we do not accept your order. This is typically for the following reasons:
- I. the goods, services and/or digital content are unavailable our out of stock;
- II. we cannot authorise your payment;
- III. Payment has not been processed
- IV. there has been a mistake on the pricing or description of the goods, services and/or digital content.
F. If you are under the age of 18 you may buy any goods, services and/or digital content from our site. However, in some cases you may not be able to buy certain goods, services and/or digital content because you are too young. If so this will be set out on the relevant webpage for the goods, services and/or digital content concerned.
G. We may contact you to say that we do not accept your order. This is typically for the following reasons:
- I. the goods, services and/or digital content are unavailable our out of stock;
- II. we cannot authorise your payment;
- III. Payment has not been processed
- IV. there has been a mistake on the pricing or description of the goods, services and/or digital content.
7. Fees, Payment and cancellation
A. Accepted forms of payment are Visa, Mastercard, American Express, PayPal and other Stripe supported cards. You can also pay by bank transfer if you have received an invoice.
B. Subscriptions for our VCoach packages are set up on the initial payment and will auto renew each month. If you would like to change your subscription package, please get in touch at info@speedworks.training. If you no longer require the service, please cancel your subscription with the bank directly and notify your coachA.
C. When you place any order for any online content, there will be no right to cancel or a refund fee once the content has been viewed unless there is a problem with the content.
D. Your credit card or debit card will only be charged when you confirm your order.
E. All payments by credit card or debit card need to be authorised by the relevant card issuer. From time to time we may also use extra security steps via Verified by Visa, Mastercard®SecureCodeTM or equivalent services.
8. Delivery of goods
A. We use the following delivery services to deliver our goods:
UPS
B. The estimated date and time window for delivery of the goods is set out in the confirmation email and in our Shipping Policy.
C. If something happens which:
- I. is outside of our control; and
- II. affects the estimated date of delivery;
we will let you have a revised estimated date for delivery of the goods.
D. Delivery of the goods will take place to the address that you provided to us.
E. If nobody is available to take delivery, please contact us using the email address above.
9. Services
A. the time and date for services purchased will be confirmed prior to the purchase of the services.
B. Once payment has been processed, confirmation and information will be sent out.
C. If you have any questions as regards the time or date for performance of purchased services please contact us immediately.
10. Cancellation or Amendment of Booking – Customer
121 Sessions and Group Sessions
A. 24 hours notice is required If you need to change the time or date of your booking. We cannot guarantee the time frame of a new booking.
B. Late cancellations will result in a fee.
C. The notice period fits in with our business hours, so if your appointment is on the Monday then you will need to cancel on the Friday before.
Workshops
In order to get a full refund, 24 hours notice is required if you are unable to attend. If less than 24 hours notice is given, then we can either transfer your ticket to a different name or to a future workshop of the same price.
11. Cancellation or Amendment of Booking – Speedworks Training
A. In the event that Speedworks Training have to cancel a workshop, we will endeavour to inform all attendees at the earliest possible time frame. We will give a full refund for the ticket cost. Please note we are unable to refund any expenses made to individuals so please have adequate cancellation arrangements or insurance in place for any flights, accommodation etc.
B. In the event that Speedworks Training has to rearrange a session (121 session or group training session), we will inform you at the earliest time frame possible and in some instances this may be within a few hours notice due to circumstances beyond our reasonable control including, but not limited to, illness, strikes, lock-outs or other industrial disputes; breakdown of systems or network access; or flood, fire, explosion or accident. We will re-schedule the session for the next convenient appointment.
12. Permission to use online content
A. When you buy any online content, you will not own it. Instead we give you permission to use it for your own personal use.
B. The digital content:
- I. is personal to you. You can use it wherever you want in the world but only if you comply with local laws;
- II. is non-exclusive to you. We supply the same or similar digital content to other users;
- III. may not be:
- (a). copied by you except for a reasonable number of necessary back-ups;
- (b). changed by you (which means, in particular, that you are not allowed to adapt, reverse-engineer or decompile it, or try to extract the source code from it, except where any of this is allowed by law);
- (c). combined or merged with, or used in, any other computer program; or
- (d). distributed or sold by you to any third party;
- IV. contains information which is owned by us or third parties or both. You must not conceal, change or remove any markings which show who owns this information, such as copyright (©), registered trade mark (®) or unregistered trademark (™) markings.
C. Except where you have permission to use the digital content under this clause, you will not obtain any rights of ownership or other rights (of whatever nature) in the digital content or in any copies of it.
13. Disputes
A. We will try to resolve any disputes or complaints you may have quickly and efficiently.
B. If you are unhappy with us please contact us as soon as possible.
C. We shall always endeavour to resolve any problem or issue that may arise between you and us as efficiently and smoothly as possible, however where this is not possible and you wish to raise a formal complaint, we can be contacted in the following ways:
- I. by post at the following address:
- 22 St Peters St, Stamford, PE9 2PF
- II. by email using the following email address: info@speedworks.training
D. We shall always aim to remedy your complaint immediately. Where such remedy is not available immediately we shall acknowledge receipt of your complaint in writing within 2 working days of the complaint being made. Where your complaint concerns services provided by us through the Site we shall aim to give you our response within 14 days after the complaint has been received by us. Where the complaint relates to exceptional circumstances which are beyond our control, such circumstances include but are not limited to: internet service provider failure; power failure; acts of God; pandemic; epidemic; fire; flood; droughts; storms; civil unrest; collapse of buildings; earthquakes; explosion; accidents; acts of war or terrorism; or any law or actions taken by government or public authorities or any other event that is beyond our control we shall aim to respond to your complaint within a maximum of 7 working days of the complaint being made.
E. If you and we cannot resolve a dispute using our complaint handling procedure, we will:
- I. let you know that we cannot settle the dispute with you; and
- II. consider the need for Alternative Dispute Resolution and, if considered necessary, provide you with information about any alternative dispute resolution provider we deem appropriate to deal with your complaint.
F. If you want to take court proceedings, the relevant courts of the United Kingdom will have exclusive jurisdiction in relation to these Terms.
G. Relevant United Kingdom law will apply to these Terms.
These Terms and Conditions of Use are up to date as of: 28/04/2022.
